Refund policy

At Velora by Fadi, we take pride in the craftsmanship and quality of our jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help—while upholding the integrity of our luxury standards.

Velora by Fadi Return Policy

We want you to love your Velora by Fadi piece. If you're not fully satisfied, we’re happy to offer a return within 7 days of delivery.

Eligibility for Return:
To qualify for a return:

  • Items must be unworn and in their original condition

  • All original packaging (boxes and pouches) must be included

  • A receipt or proof of purchase is required

  • Return must be initiated within 7 days of delivery

Damaged or Broken Items:
If your jewelry arrives broken or damaged, please contact us within 7 days of delivery with photo proof of the issue. Once reviewed and approved, a full refund or replacement will be issued at no cost to you.

How to Start a Return:

  1. Email us at orders@velorabyfadi.com or visit our return portal to request a return

  2. Once approved, you’ll receive a prepaid return shipping label by email

  3. Pack your item securely and drop it off using the provided instructions

Return Shipping:

  • A flat shipping fee will be deducted from your refund to cover return shipping

  • You may also choose to use your own shipping method, but we recommend using a tracked service

Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, a full refund (minus return shipping) will be issued to your original payment method within 5–10 business days.

Non-Returnable Items:

  • Custom or personalized jewelry

  • Gift cards

  • Final sale or clearance items

Exchanges:
We do not offer direct exchanges at this time. To order a different item, please return your original purchase and place a new order.